Policies and Procedures

Westminster Community Homes incorporates many of the same policies and procedures as Westminster Council. Please see our list of these below.

Repairs and Maintenance

Westminster Community Homes contract out its' repairs and maintenance to Westminster City Council (WCC). We have also adopted WCC's Repairs & Maintenance Policy which can be found here

Complaints

The council aims to provide quality services, but sometimes things go wrong, and we encourage customers to tell us when this happens so we can quickly put things right, learn from our mistakes and improve our services.