Westminster Community Homes (WCH) was incorporated in December 2009 as an Industrial and Provident Society (Co-operative and Community Benefit Society) which is a company with charitable aims.

An application was made to the Tenants Services Authority (TSA) in July 2010 which was approved in December 2010. WCH is now a Registered Provider (RP) as defined by the Tenant Services Authority and able to apply for funding through the Greater London Authority (GLA).


WCH status has changed since last year as it moved from having an independent status and subsidiary of Westminster City Council (WCC), to being wholly controlled by WCC with effect from 2 May 2018.

This came about because of legislative changes which meant either WCC had to relinquish any shareholding of WCH and reduce its nominees to the Board to below 25% or take full control.


WCH has 3 shares (1 held by WCC as a corporate body, 2 held by two individuals who are both WCC Officers who hold the shares in trust for the City Council). This is simply to comply with the Industrial and Provident Society rules that require any body to have a minimum of three separate shareholders. The Board has now been reduced to 5 and all members are nominated by WCC.

The amended rules which brought these changes into effect were registered by the Financial Conduct Authority on 2 May 2018.

Core competencies

Westminster Community Homes has two core competencies which enable us to provide the types of homes that meet the aspirations of residents and the City Councils needs

  • We use our local knowledge and specific skills in order to play a key role in the delivery of the Housing Renewal Programme and wider City Council housing strategy through the provision of additional affordable housing.
  • We understand the challenges facing residents and find solutions to the housing need demands facing the City Council

Value for money

1. Definition

Value for Money ('VfM') for Westminster Community Homes means that:

  • We are fulfilling our key role in support of the delivery of the Westminster City Council Strategic Housing programme
  • We have a large majority of satisfied costumers
  • We are financially sustainable 

In order to demonstrate value for money we must have metrics which can show that we are achieving the above. We aim to ensure that we are making the best possible use of our assets to meet our objectives.

This statement sets out how Westminster Community Homes can demonstrate where we are meeting the criteria which we believe indicate VfM is being achieved, the areas where there is room for improvement and an action plan which shows how and when we will be addressing those areas.


2. Mission and Corporate Objectives

Our mission is to support Westminster City Council in the delivery of the Strategic Housing programme and to provide quality homes at rents that tenants can afford within Westminster.

Self Assessment

We remain one of the last Westminster providers delivering affordable housing at social housing rent levels, rather than introducing affordable rents. This allows us to provide decant opportunities for tenants affected by regeneration as their new home will be on the same social rent terms rather than a different regime.

The Board accept that charging social rent levels does not levy the maximum return for the properties but this is a deliberate startegy in line with our organisational aims.


3. Costumer Satisfaction

WCH carries out a regular costumer satisfaction survey. The questions are based on the survey that CityWest Homes issue on behalf of Westminster City Council which allows WCH to directly compare results.

Self Assessment

In addition to the Costumer satisfaction survey we also measure a number of key performance indicators (KPIs). The KPIs include a measure of the number of repairs completed on time. Completing repairs on time means that value for money is delivered by reducing the number of visits and ensuring a right first time culture is embedded in the repairs team.


4. Financial Stability

There are two main financial key performance indicators which are assurances for stakeholders that the organisation is financially sustainable and will continue to be so. 

The average interest rate for loans must not rise above 6%. Interest cover must not fall below 125%. This is to ensure that WCH has sufficient cover to meet its lender requirements.


Contact Information

If you have a general enquiry
regarding the work of
Westminster Community Homes please write to:

Westminster Community Homes Limited 

20th Floor

Portland House

Bressendon Place


SW1E 5RS  

or telephone Hannah Callender on
0207 641 4508

Email us