Anti-social Behaviour Policy

Westminster Community Homes, The City Council and CityWest Homes define Anti-social behaviour as: Acting in a manner that caused or was likely to cause harassment, alarm or distress to one or more persons not of the same household as themselves.

The Anti-Social Behaviour Act 2003 requires all social landlords to publish their policy and procedures for dealing with anti-social behaviour (ASB). Landlords must prepare a:

It is clearly stated in your tenancy agreement that the tenant has responsibility for the behaviour of all members of the household, including children, lodgers and visitors.

Statement of policies

The statement of policies outlines our general approach to ASB and includes our definition of ASB, a general policy statement of our approach to ASB and the strategic context.

Statement of procedures

Our procedures statement includes information on how to make a complaint, how a complaint is processed and how we support residents who have a problem with anti-social behaviour. It also includes details on our use of enforcement and non-legal action, including for example the use of mediation.

Contact Information

If you have a general enquiry
regarding the work of
Westminster Community Homes please write to:

Westminster Community Homes Limited 

20th Floor

Portland House

Bressendon Place

London

SW1E 5RS  

or telephone Hannah Callender on
0207 641 4508

Email us